Privacy Policy

This Privacy Policy explains how JELQZ ("we", "us", "our") collects, uses, and protects your personal information when you use jelqz.com (the "Site"). We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). By using the Site, you consent to the practices described here.

1. Information We Collect

Information you give us: your email address (and name, if you provide it) when you sign up for free downloads, and any information you send us by email.
Order information: when you purchase, our payment processor collects your payment details. We do not receive or store your full card number — payments are handled by Stripe.
Automatically collected: your IP address, browser type, device information, referring pages, and interactions with the Site, collected through server logs and similar technologies.

2. How We Use Your Information

To deliver the free guides, video, and other materials you request.
To process and fulfil purchases and send receipts.
To send marketing and follow-up emails, where you have consented (you can unsubscribe anytime).
To operate, secure, maintain, and improve the Site, and to prevent fraud and abuse.
To comply with legal obligations and enforce our terms.

3. Consent (CASL)

We send commercial email only where you have given consent — for example, by checking the consent box and submitting your email. Every marketing email identifies us and includes a working unsubscribe link. You can withdraw consent at any time; we will honor unsubscribe requests promptly.

4. Third Parties We Share Data With

We do not sell your personal information. We share it only with service providers who help us run the Site, and only as needed:

Stripe — payment processing.
Google — reCAPTCHA (spam protection) and/or embedded YouTube video, which may collect data under Google's privacy policy.
Our web host / email provider — to store lead records and deliver email.
Email marketing tools, if we use them to manage subscriber lists.
Authorities, where required by law or to protect our rights.

Some of these providers are located in the United States or other countries, so your information may be processed outside Canada and subject to the laws of those jurisdictions.

5. Cookies & Tracking

The Site and its embedded third-party services (such as reCAPTCHA and YouTube) may set cookies or similar technologies to function, remember preferences, and measure use. If we add analytics or advertising pixels (for example, Meta, TikTok, or Google), those providers may also set cookies. You can control cookies through your browser settings; disabling them may affect Site functionality.

6. Data Retention

We keep personal information only as long as needed for the purposes described here, to comply with legal, tax, and accounting obligations, and to resolve disputes. When no longer needed, we delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request to access, correct, or delete the personal information we hold about you, withdraw consent, or unsubscribe from marketing. To make a request, email info@jelqz.com. We may need to verify your identity before acting on a request.

9. Children

The Site is intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new "Last updated" date, and material changes take effect when posted.

11. Contact / Privacy Requests

JELQZ, email info@jelqz.com.